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Workforce Management

Optimize your team for peak performance and efficiency.

Quality Assurance

Ensure exceptional service delivery and customer satisfaction.

Training Solutions
Business Support

About Us

Your trusted partner in call centre management and customer experience enhancement.

A modern office environment with several people working at computer stations. Individuals are wearing headsets, indicating a call center setting. The workspace is divided by purple privacy screens and features large desktop monitors. A green plant adds a touch of nature to the otherwise clean and professional atmosphere. Natural light comes through the windows, enhancing the bright and focused work environment.
A modern office environment with several people working at computer stations. Individuals are wearing headsets, indicating a call center setting. The workspace is divided by purple privacy screens and features large desktop monitors. A green plant adds a touch of nature to the otherwise clean and professional atmosphere. Natural light comes through the windows, enhancing the bright and focused work environment.
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A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.
A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.

Our Services

Transform your customer experience with our expert call center management solutions tailored to your needs.

Workforce Management

Enhance operational efficiency through effective scheduling, real-time monitoring, and resource optimization.

A modern office setting with a focus on a glass partition displaying the word 'Channel' printed in large black letters and 'lead' in lighter green letters. The background shows a blurred view of desks, papers, computers, office chairs, and vertical blinds, indicating an active work environment.
A modern office setting with a focus on a glass partition displaying the word 'Channel' printed in large black letters and 'lead' in lighter green letters. The background shows a blurred view of desks, papers, computers, office chairs, and vertical blinds, indicating an active work environment.
Quality Assurance

Ensure high service standards with our comprehensive assessment processes and feedback-driven improvements.

Customized Training Solutions

Empower your team with personalized training programs designed to boost skills and performance.
A person dressed in business attire is talking on a mobile phone while standing next to a wall decorated with motivational drawings and the word 'Productivity' in bold letters. The wall features symbols like hearts, arrows, and checklists.
A person dressed in business attire is talking on a mobile phone while standing next to a wall decorated with motivational drawings and the word 'Productivity' in bold letters. The wall features symbols like hearts, arrows, and checklists.
A modern building with a sleek, contemporary design prominently features the words 'Center of Excellence' on its facade. The structure has large glass windows and dark panels, and a covered entrance. The surrounding area includes a parking lot with visible handicap spaces and some greenery, such as small bushes and trees.
A modern building with a sleek, contemporary design prominently features the words 'Center of Excellence' on its facade. The structure has large glass windows and dark panels, and a covered entrance. The surrounding area includes a parking lot with visible handicap spaces and some greenery, such as small bushes and trees.

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Customer Reviews

See what our clients say about us.

Boswell Call Solutions transformed our call center operations, enhancing efficiency and customer satisfaction significantly.

John Doe
A woman wearing a headset sits at a desk, focused on her computer screen while taking notes with a pen. She is in a modern office setting with other people in the background also wearing headsets and working at computers. Plants and office partitions are visible.
A woman wearing a headset sits at a desk, focused on her computer screen while taking notes with a pen. She is in a modern office setting with other people in the background also wearing headsets and working at computers. Plants and office partitions are visible.

New York

The tailored support and training provided by Boswell Call Solutions have been instrumental in improving our team's performance and client retention.

A retail store interior featuring a wooden customer service desk with the logo of an eyewear company 'lenskart.com' prominently displayed. Several small stacks of product boxes and informational pamphlets are placed on the desk. Behind the desk, a wall with a wood panel design displays a large eyeglasses logo. The lighting is bright with recessed ceiling lights, and there are security cameras visible. On the floor, a few cardboard boxes are stacked to the side.
A retail store interior featuring a wooden customer service desk with the logo of an eyewear company 'lenskart.com' prominently displayed. Several small stacks of product boxes and informational pamphlets are placed on the desk. Behind the desk, a wall with a wood panel design displays a large eyeglasses logo. The lighting is bright with recessed ceiling lights, and there are security cameras visible. On the floor, a few cardboard boxes are stacked to the side.
Jane Smith

Los Angeles

★★★★★
★★★★★
Services

Expert call centre management solutions tailored to you.

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Contact

info@boswellcallsolutions.com

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